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Dominica Electricity Services takes CIS Infinity Live

Dominica Electricity Services (Domlec) completes the successful implementation of a new Customer Information System

Toronto, Canada. November 20, 2002

Advanced Utility Systems is pleased to announce that Dominica Electricity Services Limited (Domlec), the electric utility serving the 71,000 residents of the Commonwealth of Dominica, has successfully implemented CIS Infinity®.

CIS Infinity went live in May 2002. It is supporting all elements of Customer Services for Domlec, including Billing, Inventory Management, Cashiering, Collections, Service Orders and Bill Presentation. It is operational at the main office in Roseau as well as the cashiering operations at Portsmouth and Margot.

The new CIS solution will assist the team at Domlec in meeting its overall goals. Gareth Doctrove, Manager of Customer Service for Domlec, is excited about the new software. "We want to enhance our levels of customer service and CIS Infinity provides us a modern, comprehensive tool to assist us in this goal."

The flexibility of CIS Infinity provides the team at Domlec with several new areas of functionality. One area of importance is in the area of custom bill presentation. Gareth Doctrove commented, "We are very pleased with the look and feel of our bills. We are using the bill to communicate not only billing information but also information about local community events and activities. For example, as we entered hurricane season we were able to include hurricane warnings and hurricane information with our bills. Our first bills with the new system included pictures of the staff in our billing group, and in the future we can use more visual images including pictures and graphs."

The software implementation required approximately 9 months to complete. Major milestones in the areas of Data Conversion, Software Configuration and Training were established and effectively met. Advanced participated in post-live support for roughly 3 months as the system users gained expertise in dealing with a totally new product. During this period Advanced provided "at-the-elbow" training and project management services to assist the users of CIS Infinity as they moved from a mainframe environment to a windows graphical user interface.

According to Patricia Sorbara the President and CEO of Advanced Utility Systems, "the leadership provided by both Gareth Doctrove and Bob Watson, General Manager of Domlec, was critical in the overall success of the project. The degree of change with new software as all-encompassing as a Customer Information system is very high, and it is necessary for an organization to have project "owners" to direct such a large project. Gareth and Bob were these owners, and smoothly directed the overall implementation."

Dominica is an Island known as the Nature Island, located within a cluster of Caribbean islands identified as the Windward Islands. It is extremely mountainous, with numerous peaks over 4,500 feet in elevation, and tropical rainforest covering large portions of the Island. Over 365 rivers exist, acting as the source for hydroelectric generation, which represents approximately 40% of their power generation requirements. Dominica Electricity Services Limited provides full electrical services to the residents and businesses in its service area. Employing over 200 staff they have provided reliable services to Dominica for over 50 years.

For additional information contact:

Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
pfanous@advancedutility.com

About Advanced and Harris:

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at http://www.Harriscomputer.com, or call 888-847-7747.
 
For more information on Advanced and CIS Infinity please contact us at www.advancedutility.com/contact.asp

Press Releases

Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."

City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."

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