August 15, 2002 Toronto, Canada
Advanced Utility Systems Corporation (Advanced) is pleased to announce that the implementation of CIS Infinity® at Saint John Energy has been completed and CIS Infinity is now live. Saint John Energy (Saint John), the electricity services provider for the 35,000 homes and businesses in the City of Saint John, New Brunswick, contracted to replace their legacy CIS solution with CIS Infinity from Advanced Utility Systems during the fall of 2001. Implementation began almost immediately and the system was operational in the spring of 2002.
Saint John Energy is undertaking a major upgrade in several of its software solutions, including their financial software, Great Plains, and GIS solution, ESRI, in 2002. These major projects required a heavy commitment of time and effort from their entire staff.
According to Marta Kelly-Pitre, the Manager of Customer Service for Saint John, and the key leader of the CIS implementation, "the demands on our team have been high as we introduce a great deal of change in our organization. The implementation team at Advanced has helped to ensure the CIS installation has gone smoothly and efficiently." She added, " in particular the data conversion activities progressed extremely well, and the software configuration services provided by Advanced have ensured our existing and revamped business processes are reflected, so that we can operate in an effective manner."
Saint John Energy is currently the sole supplier of electricity to the residents and business of the City, however the introduction of wholesale and/or retail competition in the next few years for the New Brunswick market is being contemplated. CIS Infinity will allow the users to deal with this change, and provide high levels of service to all customers, so that the utility is well poised for growth in an open market.
CIS Infinity has also provided Saint John with a full range of other features they were searching for. Dave Horgan, Supervisor of Information Services added, "in the search process it was important to us to choose software with a Microsoft SQL database, and CIS Infinity, using database independence, was able to meet this need. Features such as Advanced Reporting, a streamlined move-in/move-out process, and enhanced collections features were all crucial."
"Saint John Energy has a strong image within the City of Saint John " said Patricia Sorbara, the President and CEO of Advanced Utility Systems, "and we had to ensure that the move from their existing system to CIS Infinity was handled without impacting on this reputation for excellence. In fact, our goal was to provide CIS Infinity so that they could enhance their image and build upon their high level of customer service". She added, " To date this has been the case, as the implementation teams worked closely to deal with all implementation issues."
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."