Pueblo, CO and Toronto, ON. May 26, 2016
The Board of Water Works of Pueblo, CO (Pueblo Water) which provides water services to 40,000 accounts has selected a comprehensive suite of software solutions by Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced).
Pueblo Water selected CIS Infinity (Customer Management & Utility Billing), Infinity.Link (Customer Self-Service), Infinity.Mobile (Paperless Service Orders) and Infinity.BI (Business Intelligence) to fulfill its mission of effective and efficient coordination of utility functions across the entire Agency.
A central component to effective and efficient coordination of utility functions is a best practices approach to the handling and processing of service orders/work orders. Infinity.Mobile is an award winning solution that eliminates manual, paper-based processes through automated workflow. This solution enhances communication between office staff and field service representatives thereby increasing productivity which means faster and improved service for Pueblo Water customers.
Highlights of other features and functionality of the Advanced solution that Pueblo Water will be taking advantage of include: detailed aging and delinquency of customer accounts, integrated cut off list and credit/verify list communication, detailed meter inventory capabilities, location and customer consumption history, on demand reporting as well as being able to review and maintain all customer information from a single screen.
Seth Clayton, Director of Administrative Services for Pueblo Water notes, “During our procurement process, Advanced was successful in separating themselves from the other vendors by being able to demonstrate that their solutions meshed with our goal of providing outstanding service to our Customers. They were also able to demonstrate a desire to grow with us into the future as our Customers’ needs change.”
Peter Fanous, Executive Vice President for Advanced comments: “Our vision is to provide exceptional, state-of-the-art software to our customers to meet the ever changing demands and requirements of the utility industry and utility customers in innovative and cost-effective ways.”
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Seth Clayton, Director of Administrative Services
Board of Water Works of Pueblo
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."