North Las Vegas, NV and Toronto, ON. April 26, 2016
The City of North Las Vegas Utilities Department (the City) has selected CIS Infinity, the customer information and utility billing software solution by Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced) to streamline operations by leveraging modern technology.
CIS Infinity provides the ability to automate repetitive tasks that includes everything from generating service orders based on information from meter reading files to generating letters and customer account tasks. With this automation the City will be able to efficiently run or eliminate many manual daily tasks and processes.
CIS Infinity has also been carefully designed to ensure the user interface is easy-to-use, flexible and powerful. This ensures that training and user adoption is faster and easier and that staff have access to all the information they need on one screen for quick customer issue resolution.
Further, the City is replacing a customer information system that has not received any updates since 2003 and would not be guaranteed to work with its database operating system of choice. CIS Infinity offers builds and patches as part of the annual maintenance fee and operates with the City’s database and hardware environment.
Will Riggs, Utilities Financial Manager for the City underscores why CIS Infinity was selected, “Based on our evaluations of CIS solutions it was apparent that CIS Infinity had really distinguished itself from other offerings when it came to functionality, ease-of-use and reliability. However, our selection came down to the fact that CIS Infinity was the right fit for the City as it aligned with our feature and technology requirements. We look forward to CIS Infinity driving efficiency at our utility.”
In addition to CIS Infinity, the City also selected Infinity.Link (Customer Self-Service) and Infinity.Mobile (Paperless Service Orders), complementary solutions offered by Advanced that are integrated in real-time to CIS Infinity.
The project kicked off in March and is being managed by Advanced staff who bring deep technical and business expertise to the implementations and who utilize award-winning methodologies.
Peter Fanous, Executive Vice President for Advanced comments: “Our skilled services staff will work with the City’s project team to enhance current business practices, develop methods for streamlining operations, and ensure all City staff are well-trained and able to exploit the power of our solution.”
The City provides water, sewer and solid waste service to over 89,000 accounts.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Will Riggs, Utilities Financial Manager
City of North Las Vegas
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."