Fort Wayne, IN and Toronto, ON. November 17, 2015
Fort Wayne City Utilities (FWCU) which serves over 100,000 water and sewer customers in and around its municipal limits, implemented CIS Infinity the customer information and billing solution from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced) to support the operations and management needs of the utility.
FWCU, a department of the City of Fort Wayne, worked closely in collaboration with Advanced to complete the implementation on schedule at the end of June. Advanced provided a dedicated team to the project to ensure the City’s requirements were fulfilled.
To provide more convenience and payment options to its customers, FWCU also implemented Infinity.Link the Advanced online customer self-service portal solution. For automated dispatching of service orders, FWCU is taking advantage of another Advanced solution, Infinity.Mobile.
Further, to enable FWCU to extend its core CIS requirements, CIS Infinity was interfaced to many third-party industry applications.
“Undertaking the CIS Infinity implementation at FWCU was an exciting opportunity for Advanced,” Peter Fanous, Executive Vice President of Advanced commented. “This project highlights how flexible and interoperable our solution is and also how a best-of-breed solution allows a utility to get the exact mix of functionality it requires.”
FWCU’s customer base is comprised of residential, commercial, industrial, governmental, and wholesale customers. The population of the area served by FWCU exceeds 225,000 people. FWCU is governed by a three-member Board of Public Works.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."