Customer Engagement Portal
Upgrading the customer experience to support you in putting your customers first.
Increase customer engagement and satisfaction with Infinity.Link Enterprise:
- Allow your customers to access the information they need quickly and efficiently through the intuitive to use and comprehensive dashboard interface.
- Configure forms, fields and workflow processing to align with your customers’ needs and the way you do business.
- Take advantage of our industry-leading Smart Forms - robust, comprehensive, workflow enabled web forms that integrates with CIS Infinity to maximize efficiencies.
- Get the most out of your smart meter investment as our solution provides real-time AMI/AMR/MDM/OMS integration, interactive charting, data downloads, reporting, analytics, notifications/alerts and pricing comparisons.
- Engage, educate, and incentivize your customers to monitor and adjust their consumption accordingly to achieve conservation and demand management goals.
- Provide current active alerts based on customer settings and services including Bill/Usage Thresholds, High Usage/Leak Detection, Outages and other configurable options.
- Ensure your customers’ information and data are safe as we offer up-to-date security measures.