Toronto, Canada. November 21, 2006
Advanced Utility Systems Corporation, in their continued effort to introduce solutions to their customers across North America and the Caribbean, is pleased to announce a host of new products fully integrated with CIS Infinity®, their customer information and billing solution.
“We are extremely pleased to be able to extend our offering with three highly coveted solutions”, Steve Hammond, Advanced VP comments. “And with these solutions along with the high level of integration with CIS Infinity, it further solidifies our presence in the CIS space.”
A complete workforce automation application that leverages mobile and wireless technologies to optimize service order processes.
Through an easy to use web-based dispatch application, service orders, generated by customer service representatives or account managers, form a task list to be assigned to available field personnel. Service orders can then be assigned, complete with electronic forms, surveys, or questionnaires specific to the service order nature.
To further enhance the service order process, within a wireless environment, additional efficiencies are achieved through real-time data transmission between office and field personnel.
A complete Internet solution for two-way communication with customers, it enables a whole new level of customer care by putting the power of your organization and your Customer Service department on your web site.
Through eCARE, customers can get real-time information on their account 24 hours a day seven days a week to access a variety of customer-specific information along with the ability to initiate payments as well as submit meter readings.
Developed with managers for managers, the Executive Information System is designed to allow senior management across an organization to access key information in real time.
With EIS, decision makers can start with a high levels view of such information as cash on hand or outstanding services orders and quickly and intuitively drill down to the actual transaction or detail level - all with a few clicks of the mouse. And ultimately with such access to data in a format that can be easily interpreted, decisions can be made quickly and accurately, all supported by real time information.
For additional information or to request a demonstration of these solutions, contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at www.harriscomputer.com or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp.
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."